[title style=”bold-center” text=”FAQ”]

[gap]

[row depth=”3″ depth_hover=”5″]

[col span=”4″ span__sm=”12″ padding=”10px 10px 10px 10px”]

[accordion title=”General”]

[accordion-item title=”What is Authindia?”]

Authindia is a leading handicraft marketplace which helps local craftsmen sell their products online.

[/accordion-item]
[accordion-item title=”What about the authenticity of handicrafts at Authindia?”]

All products are made by traditional Artisans and craftspeople of India, hence are 100% Authentic and of top quality.

[/accordion-item]
[accordion-item title=”Which payment methods are accepted?”]

You can pay securely through Indian debit/credit card, internet banking, Cash on delivery (On selected products) & selected cash cards.

[/accordion-item]
[accordion-item title=”Why do I register an account?”]

By registering you get access to a personalized account, quicker checkout and can easily manage all your orders at one place.

[/accordion-item]
[accordion-item title=”I forgot my password. How do I reset it?”]

Go to the link : https://authindia.com/my-account/

Click on “Lost your password?” link, enter your username or email address and hit “Reset Password”. You will receive the password reset link on your email.

[/accordion-item]
[accordion-item title=”Can I place my order over the phone?”]

Yes, you can place your order on phone. Call us on +917619979902 (10AM-7PM) to place your order.

[/accordion-item]

[/accordion]

[/col]
[col span=”4″ span__sm=”12″ padding=”10px 10px 10px 10px”]

[accordion title=”Shipping/Tracking”]

[accordion-item title=”What are the delivery charges on Authindia?”]

You get free shipping on all products in India. However, some products may attract shipping charges which will be displayed on cart page.

[/accordion-item]
[accordion-item title=”How long would my order take to reach me?”]

It usually takes 7-10 working days for the order to reach you. We will share the tracking details so the order can be easily tracked.

[/accordion-item]
[accordion-item title=”How can I track my order?”]

You can track your order by entering your order ID & Email HERE.

[/accordion-item]
[accordion-item title=”Is there any extra charge for COD?”]

COD (Available for selected products) is free on orders above Rs 500 in India.

[/accordion-item]
[accordion-item title=”Why is COD not shown during checkout?”]

COD is available on selected products & depends on the serviceability of your location by courier providers.

[/accordion-item]
[accordion-item title=”Can I open the COD order before making the payment?”]

Sorry, we do not provide open delivery services as of now. If you have any issues with the product you can CONTACT US.

[/accordion-item]
[accordion-item title=”Can the order be delivered on a particular day?”]

We strive to deliver the product as soon we can, however we can not commit on delivering on a particular day.

[/accordion-item]

[/accordion]

[/col]
[col span=”4″ span__sm=”12″ padding=”10px 10px 10px 10px”]

[accordion title=”Cancellation/ Returns”]

[accordion-item title=”How can I cancel my order?”]

Order can be cancelled within 7 days by login HERE.

Mail us on returns@authindia.com

Call/Whatsapp us on +917619979902.

[/accordion-item]
[accordion-item title=”I have received a damaged/broken piece. What do I do?”]

If you have received a broken/damaged piece, please mail us on returns@authindia.com with the picture of damaged part within 24 hrs of the delivery.

[/accordion-item]
[accordion-item title=”I have received a wrong size?”]

Please mail us at returns@authindia.com with correct size details & we will ensure the exchange is done with out any extra charge.

[/accordion-item]
[accordion-item title=”Can I return a part of my order?”]

Yes, if you have ordered multiple products you can return a partial quantity/product.

[/accordion-item]
[accordion-item title=”What are the modes of refund available after cancellation?”]

We offer below options for your convenience :

[/accordion-item]
[accordion-item title=”How long will it take to receive my refund amount?”]

It usually takes 7 working days for the amount to be reflected in your account, after we receive the cancelled product in its original packaging.

[/accordion-item]

[/accordion]

[/col]
[col span=”4″ span__sm=”12″ padding=”10px 10px 10px 10px”]

[accordion title=”International Customers”]

[accordion-item title=”Does Authindia provide international shipping?”]

Currently we do not deliver products outside India.

[/accordion-item]
[accordion-item title=”I live outside India, but need the delivery to an Indian address. How do I proceed?”]

[/accordion-item]

[/accordion]

[/col]
[col span=”4″ span__sm=”12″ padding=”10px 10px 10px 10px”]

[accordion title=”For sellers”]

[accordion-item title=”I want to sell my handicrafts with Authindia. How do I proceed?”]

For becoming a seller with Authindia, please fill this simple form. Our team will get in touch with you at the earliest.

[/accordion-item]
[accordion-item title=”What are the T&C’s to become a seller with Authindia?”]

You can go though the seller policies HERE. If you have any query, feel free to CONTACT US.

[/accordion-item]
[accordion-item title=”How do I list my products on Authindia?”]

After you successfully register with Authindia, our support team will assist you to create your online catalog.

You will get access to seller dashboard to easily manage your listings & orders.

[/accordion-item]
[accordion-item title=”What are the charges for listing products on Authindia?”]

Listing on Authindia is absolutely free. We do not charge anything for your online catalogue. You will only pay a small commission when your products gets sold.

[/accordion-item]

[/accordion]

[/col]

[/row]
[gap]

[ux_banner height=”225px” bg_overlay=”rgba(0, 0, 0, 0.17)”]

[text_box]

Still more questions?

If you did not find answers to your queries, write to us on contact@authindia.com & we will try to resolve your queries as soon as we can. 🙂

[button text=”Contact us” color=”white” style=”outline” radius=”64″ link=”https://authindia.com/contact-us/” target=”_blank”]

[/text_box]

[/ux_banner]