FAQ

General

What is Authindia?

Authindia is a leading handicraft marketplace which helps local craftsmen sell their products online.

What about the authenticity of handicrafts at Authindia?

All products are made by traditional Artisans and craftspeople of India, hence are 100% Authentic and of top quality.

Which payment methods are accepted?

You can pay securely through Indian debit/credit card, internet banking, Cash on delivery (On selected products) & selected cash cards.

Why do I register an account?

By registering you get access to a personalized account, quicker checkout and can easily manage all your orders at one place.

I forgot my password. How do I reset it?

Go to the link : https://authindia.com/my-account/

Click on “Lost your password?” link, enter your username or email address and hit “Reset Password”. You will receive the password reset link on your email.

Can I place my order over the phone?

Yes, you can place your order on phone. Call us on +917619979902 (10AM-7PM) to place your order.

Shipping/Tracking

What are the delivery charges on Authindia?

You get free shipping on all products in India. However, some products may attract shipping charges which will be displayed on cart page.

How long would my order take to reach me?

It usually takes 7-10 working days for the order to reach you. We will share the tracking details so the order can be easily tracked.

How can I track my order?

You can track your order by entering your order ID & Email HERE.

Is there any extra charge for COD?

COD (Available for selected products) is free on orders above Rs 500 in India.

Why is COD not shown during checkout?

COD is available on selected products & depends on the serviceability of your location by courier providers.

Can I open the COD order before making the payment?

Sorry, we do not provide open delivery services as of now. If you have any issues with the product you can CONTACT US.

Can the order be delivered on a particular day?

We strive to deliver the product as soon we can, however we can not commit on delivering on a particular day.

Cancellation/ Returns

How can I cancel my order?

Order can be cancelled within 7 days by login HERE.

Mail us on returns@authindia.com

Call/Whatsapp us on +917619979902.

I have received a damaged/broken piece. What do I do?

If you have received a broken/damaged piece, please mail us on returns@authindia.com with the picture of damaged part within 24 hrs of the delivery.

I have received a wrong size?

Please mail us at returns@authindia.com with correct size details & we will ensure the exchange is done with out any extra charge.

Can I return a part of my order?

Yes, if you have ordered multiple products you can return a partial quantity/product.

What are the modes of refund available after cancellation?

We offer below options for your convenience :

  • Back to Account – The amount will be refunded to the payment mode that was originally used to pay for the order.
  • NEFT transfer – Available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible.
How long will it take to receive my refund amount?

It usually takes 7 working days for the amount to be reflected in your account, after we receive the cancelled product in its original packaging.

For sellers

I want to sell my handicrafts with Authindia. How do I proceed?

For becoming a seller with Authindia, please fill this simple form. Our team will get in touch with you at the earliest.

What are the T&C's to become a seller with Authindia?

You can go though the seller policies HERE. If you have any query, feel free to CONTACT US.

How do I list my products on Authindia?

After you successfully register with Authindia, our support team will assist you to create your online catalog.

You will get access to seller dashboard to easily manage your listings & orders.

What are the charges for listing products on Authindia?

Listing on Authindia is absolutely free. We do not charge anything for your online catalogue. You will only pay a small commission when your products gets sold.